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After YTL Communications issued a statement saying that they will launch an investigation following a recent incident where a student’s phone caught on fire, the family involved told SAYS that they have received a replacement device
The incident first came to light when the student’s aunt, known as Su, posted about it on Facebook.
Her post quickly went viral and caught the attention of thousands of netizens.
YTL Communications chief executive officer (CEO) then addressed the matter and said that the company will launch an investigation.
Image via Facebook
Su told SAYS that a representative of the company visited their home last night, 16 June
She said, “They came around 8.30pm and handed over a replacement phone. They told me that the device I had was an older model. This is their latest model.”
Checks by SAYS found that the new model offered to the family is the Yes Altitude 4. It offers better specs compared to the device that caught on fire, which was the Yes Altitude 3.
However, still traumatised by the recent incident, Su noted, “Even though we got a new one, we do not dare to use it yet. We’re scared that the same incident will happen again.”
Image via Provided to SAYS
Image via Provided to SAYS