U Mobile customers might be facing difficulties in using the telco’s service at the moment. The service disruption was revealed by the telco’s disgruntled customers through social media.
Based on the tweets and Facebook posts from customers, it seemed that they have begun facing connectivity issue since a few hours ago. According to these customers, U Mobile’s connection seemed to have disappeared altogether as indicated by the “No Service” or “SOS Only” status on their phones.
Here is an example from Twitter user @dingrogudjarin in Ipoh who noticed the disruption at around 4:50 PM today:
Hi @umobile boleh taw sbb takda service tiba2? Bill dah byr semua
pic.twitter.com/kWO2LZDDJG
— ⧗ Dela
︎ (@dingrogudjarin) January 2, 2021
Since U Mobile didn’t make any official announcement regarding it, the true nature of the disruption is not yet known for now. However, it has acknowledged the disruption in some of the replies to customers although no recovery time was provided by the telco in those responses.
Hi @ayanuraza, we are aware and our team is currently working to rectify the issue, your patience is highly appreciated. Please monitor your network connection from time to time.
— U Mobile (@umobile) January 2, 2021
Meanwhile, we will keep you updated once we hear more. So, stay tuned.
This is a developing story. Please refresh this post for the latest update.
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