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Malaysia’s largest sneaker convention, SneakerLAH, recently dropped a public service announcement (PSA) regarding several alleged cases of parcels being tampered with
In their Instagram post yesterday, 2 June, they explained that the first case involved a customer who had made a purchase on Nike Malaysia but had allegedly received a pair of used counterfeit Converse shoes instead.
The customer, known as Brian Tan, wrote that as the driver handed the parcel to him, he “suspiciously” asked, “Apa dalam kotak tu?”
Image via Andrew Tan/@briantannn_/@sneakerlah (Instagram)
Tan went on to say that he suspects that the warehouse had stolen his shoes
He explained that he initially recorded the video of him receiving it to show the dent on the box. However, he only then realised that the box was also double taped, making it appear that someone had stolen the shoes inside and taped it back.
In an attempt to locate his missing parcel, the customer then visited that specific Ninja Van warehouse but could not find it.
On top of that, when he brought up the issue to the courier company, their response was notably underwhelming, as the reply was, “[Based] on proof of delivery also there’s no dent or damage on the box and the packaging seems intact” [sic].
SneakerLAH also shared another case of a customer paying for the delivery of his items using DHL Express but he reportedly received an empty box
Image via @sneakerlah (Instagram)
According to the video and post, the courier agent could not provide a valid explanation for the empty package and had advised the customer to make an inquiry via their toll-free line.
Both courier services have since responded to the Instagram post and apologised for the incidents, adding that they are taking the necessary steps with the affected customers
In a comment, Ninja Van Malaysia wrote, “Thank you for highlighting this issue and we would like to apologise for this incident. Our team has been investigating the root cause, hence the late response to this post. We also understand the distress that this has caused the customer, and our team is currently in touch with him to further discuss compensation matters.”
“Ninja Van Malaysia does not take such incidents lightly and rest assured that we will take all necessary steps to prevent similar incidents from happening again.”
DHL Express Malaysia also replied in the same post, “We hear you. Thank you for raising this issue. We truly understand how disappointed you are and would like to sincerely apologise for any inconvenience this may have caused you. Our team is currently investigating this issue and will communicate directly with the person involved.”
“We would like to ensure you that, at DHL, we take the code of conduct seriously and we ensure that all employees adhere to them while fulfilling their daily tasks. We will pay extra attention to this and take all necessary steps to avoid such incidents from happening again in the future.”